Jewelry FAQ
Shipping
How long does it take for my order to ship?
All of our pieces are handmade to order and are ready to ship within 8–10 business days (Monday–Friday) of your order being placed. Please allow additional time during promotional sale periods. We do not ship on weekends or holidays. You'll receive a shipment notification email with a tracking number as soon as your order goes out.
What are the domestic shipping rates?
Domestic shipping is $4.50. Orders over $75 ship free. Orders over $100 may require a signature upon delivery.
Do you ship internationally?
Yes! International shipping is a flat rate of $18.00 for orders under $100. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
View our full Shipping policy →
Returns & Exchanges
Can I return my jewelry?
Because all of our jewelry is handmade to order, we do not accept returns. However, we're happy to offer exchanges or store credit. Exchanges must be requested within 14 days of receiving your order, and items must be unworn. Please allow up to 5 business days for exchange processing.
Are any items final sale?
Yes — all sale items and custom jewelry orders are final sale and are not eligible for exchange or store credit. Pre-orders are also non-refundable; store credit may be offered in the case of cancellation.
What if I received a damaged or wrong item?
Please contact us immediately at Shop@fireandhoneyjewelry.com with your name, order number, and photos of the item.
View our full Returns & Exchanges policy →
Jewelry Care & Repairs
How do I care for my gold filled or sterling silver jewelry?
Clean your jewelry periodically with an untreated cloth or mild soapy water, avoid scrubbing. To keep your pieces looking their best:
- Avoid tangling or tossing jewelry loosely in your bag.
- Remove jewelry before strenuous physical activity.
- Avoid direct contact with chemicals such as perfume or hairspray.
How do I care for precious and semi-precious gemstones?
Gemstones vary in hardness and sensitivity, so gentle care is best. Wipe precious and semi-precious stones with a soft, damp cloth after wearing and dry them thoroughly. Avoid harsh chemicals, perfume, hairspray, prolonged sunlight, extreme heat, and sudden temperature changes. Remove gemstone jewelry before bathing, swimming, exercising, or doing household chores.
Store each piece separately in a soft pouch or lined jewelry box to help prevent scratches. Avoid ultrasonic and steam cleaners unless a professional jeweler confirms they are safe for your specific stone, as porous, treated, or delicate gems may be damaged.
Do you offer repairs?
We happily accept repairs within 30 days of purchase. Fees may apply. Email us at Shop@fireandhoneyjewelry.com with your name, order number, and photos before sending your item so we can provide a cost estimate. Repairs outside this window are reviewed on a case-by-case basis.
View our full Product Care & Repairs page →
Custom Orders & Sizing
Can I place a custom jewelry order?
Absolutely! We love creating special, one-of-a-kind pieces. Email us at Shop@fireandhoneyjewelry.com to start the conversation about your custom order.
Is custom sizing available?
Yes, custom sizing is available for any of our pieces. Just reach out and we'll make it work for you.
View our Custom Orders & Sizing page →
Still have questions?
We're here to help! Reach out anytime at Shop@fireandhoneyjewelry.com and we'll do our very best to take care of you.