Returns & Exchanges

We do not accept returns on jewelry orders, as all of our jewelry is handmade to order. However, we are more than happy to provide exchanges or store credit!

Please email us along with your order number so we can better assist you. Contact-

Keep in mind that exchanges must be done within 14 days of receiving your order. Exchanged items must be unworn. Please allow up to 5 business days for processing of exchanged orders.

All sale items and custom jewelry orders are final.

All of our pre-order styles are made to order. Once your pre-order is paid, production then begins on your individual jewelry. As we are making these pieces just for you, pre-orders are not eligible for refund. In the case of any cancellation or return of a pre-order style, Fire and Honey Jewelry can offer store credit only. 

Promo codes and discount codes will not be applied to orders that have been processed and/or on previous orders. 

Please note that pieces that are made with natural stones, know that size, shape and color may vary. 

If you received a damaged item(s) in the mail, please contact us immediately with your name, order number, and photos of damaged item(s).
In the event you received the wrong order, contact us immediately with your name, order number, and photos of received item(s).

Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you!