GOLD FILLED JEWELRY & STERLING SILVER JEWELRY
Gold filled pieces can still tarnish, but it takes special circumstances for that to happen.
The oils from your skin transfer to the metal and need to be washed off periodically. To clean gold filled jewelry without scrubbing or scratching it (which would lead to tarnishing) use an untreated cloth or mild soapy water.
Please make note of these tips on how to care for your jewels to make sure they last as long as possible:
- Avoid tangling or tossing your jewelry in your purse as this will often lead to a knotty mess.
- Avoid wearing your jewelry during any strenuous physical activity.
- Avoid direct contact with chemicals such as perfume or hairspray.
Our handmade rings are made from recycled bronze. Bronze will oxidize/tarnish over time. However, all pieces are finished and sealed to maintain their luster and shine. The best way to care for your jewelry is to store it in a clean/dry place, and avoid long-term exposure to humidity if possible. We do not recommend wearing your piece while showering or swimming.
We take pride in the quality of our work, and with proper care, your jewelry should last you for many years. However, jewelry is by no means indestructible.
It’s rare, but accidents happen! We are happy to accept repairs within 90 days of purchase. Fees may apply, so please email us at Shop@fireandhoneyjewelry.com with your name, order number, and photos/details prior to sending your item so that we can notify you of the cost of your repair.
Any repairs outside the 90 day window will be reviewed case by case. Please email us with a photo of the damage and we will determine if the item is eligible for a repair.
Handmade designs are available to ship within 8-10 business days (Monday-Friday) of order placement via USPS with delivery confirmation, and we'll send you a shipment notification email with a tracking number, as soon as your order goes out. Please note, this may take longer during promotional sale periods and we do not ship on weekends or holidays.
Shipping on domestic orders is $4.50; orders over $75 is free.
Domestic orders over $100, may require a signature upon delivery.
International shipping is a flat rate of $18.00, unless the order is over $100.00
Please contact the shop if you have any special shipping needs: Shop@fireandhoneyjewelry.com
Fire and Honey Jewelry is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.
Returns and Exchanges
Returns and Exchanges
We do not accept returns on jewelry orders, as all of our jewelry is handmade to order. However, we are more than happy to provide exchanges or store credit!
Please email us along with your order number so we can better assist you. Contact- Shop@fireandhoneyjewelry.com
Keep in mind that exchanges must be done within 14 days of receiving your order. Exchanged items must be unworn. Please allow up to 5 business days for processing of exchanged orders.
All sale items and custom jewelry orders are final.
All of our pre-order styles are made to order. Once your pre-order is paid, production then begins on your individual jewelry. As we are making these pieces just for you, pre-orders are not eligible for refund. In the case of any cancellation or return of a pre-order style, Fire and Honey Jewelry can offer store credit only.
Promo codes and discount codes will not be applied to orders that have been processed and/or on previous orders.
Please note that pieces that are made with natural stones, know that size, shape and color may vary.
Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you!